Rochester: (248) 879-3954         Lake Orion: (248) 693-0055

FREQUENTLY ASKED QUESTIONS

General Questions

Does Complete Chem-Dry of Lake Orion offer coupons, specials or promo codes for carpet cleaning?
Yes, we do frequently offer monthly coupons and special promotions for many of our services, not just carpet cleaning. You can find our current coupons on the Coupons page on our site. You should also follow us on Facebook, Google+ & Twitter to get the latest coupons and be notified of promotions as soon as they are happening.
Are Chem-Dry products safe for my kids and pets?
All of the ingredients in Chem-Dry’s primary cleaner, The Natural®, are on the F.D.A.’s G.R.A.S. (Generally Recognized as Safe) list and are safe for your carpets, home, family, and the environment. The Natural is free from harsh chemicals and concentrated soaps.
Is Complete Chem-Dry of Lake Orion a steam cleaning service?
No, Complete Chem-Dry of Lake Orion is not a steam cleaner. We use carbonation to lift up dirt and grime from your carpets so we do not need to use the gallons of water that typical steam cleaners use. Continue on to the next question below to see how Chem-Dry compares to steam cleaning.
How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. So you’re left with wet carpets for 1-2 days. Plus the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.

Complete Chem-Dry of Lake Orion’s process is very different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, which is why we only need to use a fraction of the water that typical steam cleaners uses. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet. Our carbonated cleaning services is safe, yet powerful, and uses less moisture than other cleaning methods, making it perfect for the environmentally-conscious consumer.

Take a look at a detailed comparison of Chem-Dry vs steam cleaning.

Carpet Cleaning Questions

What is the best carpet cleaning method?

The Complete Chem-Dry of Lake Orion cleaning process is considered superior and healthier than other methods for your carpet and upholstery cleaning. Chem-Dry’s unique hot carbonating extraction carpet cleaning method uses the power of carbonation to extract more dirt and grime from your carpets, giving them a deeper and longer lasting clean. Our carbonated cleaning solution only requires us to use a fraction of the moisture other methods require. This allows your carpets to dry faster, typically in 1-2 hours rather than 1-2 days. Chem-Dry’s signature cleaning solution, The Natural®, is a cleaning mixture that—through the power of carbonation—lifts dirt to the surface where it is whisked away. The Natural is non-toxic and ideal for homes with kids and pets, and has received the Green Certification.

Why do I need protectant on my carpets?
Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.
How do you remove pet urine odor from carpets?
Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to explode the urine crystals and break down the enzymes which gets rid of the pet urine odor forever.
Will my carpets re-soil quickly after the cleaning is finished?
Not with Complete Chem-Dry of Lake Orion. Many carpet cleaners including steam cleaners use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. At Complete Chem-Dry of Lake Orion, we use a natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave any sticky or dirt-attracting residue.
How long will it take for my carpet to dry completely?
Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.
How often should I have my carpets cleaned?

The EPA (Environmental Protection Agency) suggests that homeowners clean their carpets every 3-6 months. If you have kids, pets or if someone in your home has asthmas or allergies, it’s advisable to do it even more frequently. Regular cleaning will not only improve your home’s appearance, but it will eliminate dust and extend the life of your carpeting.

Should I vacuum before you arrive?
Vacuuming before we arrive is not necessary. Our Complete Chem-Dry of Lake Orion professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.
What type of chemicals does Chem-Dry use?
Chem-Dry uses an all-natural, Green-Certified cleaning product called The Natural® as our primary cleaner. The Natural, doesn’t contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.
If you don't use any chemicals, then what's with the "Chem" in Chem-Dry?
A common misconception is that Chem-Dry® uses chemicals to clean carpets. This is not true! We use all natural cleaning solutions that are 100% safe for your home, family, pets and the environment. So, where does the “Chem” in Chem-Dry come from? The “Chem” portion of our name stands for “Chemistry,” paying homage to the fact that our solutions and processes were originally the result of the innovative chemistry that lead to the use of carbonation as our core cleaner. Our industry-leading cleaning products and services are the result of science. We use less water and carpets dry faster than traditional carpet cleaning methods.
Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?
Complete Chem-Dry of Lake Orion uses up to 80% less water than typical steam cleaning because its carbonated cleaner, The Natural®, relies on millions of microscopic bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water, low pressure approach is healthier for your carpets, allows your carpets to dry in only 1-2 hours and is also more environmentally friendly.
Can other carpet cleaning methods actually hurt my carpets?

Yes. Steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days. 

What is considered a room according to your size requirements?
Our room sizes are based on 150 sq ft. If any of your rooms are over 150 sq ft, there may be an additional area charge. Hallways and stairs are considered to be separate from a room.

Upholstery Cleaning

How long does it take for furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.
Do you offer protectant or stain guard for upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.
How does Chem-Dry clean upholstery?

We use our proprietary hot carbonating extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, airborne allergens and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and dust from your furniture, leaving it with a deeper, healthier clean than other alternatives.

How often do upholstery manufacturers recommend that you clean your furniture?
Manufacturers recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthiness of the home. If furniture is stained, saturated or has unwanted odor then it is ready for a cleaning.
Why should I have my upholstered furniture professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.

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Rochester & Troy: (248) 879-3954

Lake Orion: (248) 693-0055

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    complete chem-dry of lake orion

    Serving:

    Troy, Rochester Hills, Waterford, Clarkston, Davisburg, Oakland Twp, Lake Orion, Auburn Hills, Oxford, Ortonville, Oakland, Birmingham, Leonard, Brandon Twp, Pontiac

    Complete Chem-Dry of Lake Orion

    Rochester & Troy:
    (248) 879-3954
    Lake Orion:
    (248) 693-0055

    Serving:

    Troy, Rochester Hills, Waterford, Clarkston, Davisburg, Oakland Twp, Lake Orion, Auburn Hills, Oxford, Ortonville, Oakland, Birmingham, Leonard, Brandon Twp

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    *Based on results of studies conducted by independent laboratories of the Chem-Dry HCE (Hot Carbonating Extraction) and P.U.R.T. (Pet Urine Removal Treatment). Allergens tested were dog and cat dander and dust mite matter. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Figures are an average across multiple tests.

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